What to Know About Assisted Living Dispute Resolution

DENVER (KDVR) — Three out of four nursing homes have a four- or five-star rating for staff, according to the American Health Care Association. But when problems arise, it is important to know what to do.

Tony Russell told FOX31 he got worried when he found out his mom was worried about the issues in his bedroom.

“Mom is the only family I have left and it is important that she is taken care of properly,” he said.

Russell said his mother noticed bugs in the room, but management was unresponsive. Troubleshooters checked the facility’s current inspection record and found that the company was in compliance with state regulations.

Management said strict pest control protocols were being followed, but they were unaware of the complaint. Staff assured FOX31 that the issue would be investigated and resolved immediately.

Russell said he will always monitor his mum’s living conditions closely because the priority is “that my mum is happy and comfortable and someone listens to her”.

How to settle disputes related to an assisted living facility

Doug Farmer, executive director of the Colorado Health Care Association, said it’s important to understand how any healthcare facility will resolve disputes before signing a contract.

The Colorado Department of Public Health and Environment said family members should get regular checkups and be aware of red flags, like changes in behavior, diet or sleep.

Complaints about healthcare facilities can be filed with the state. The CDPHE also provides a list of facilities and information for comparison purposes.

“It’s really important to make sure your loved one’s needs are met in every way possible,” Farmer said.

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